Terms of Service These Terms of Service ("Terms") govern your access to and use of the Sutorelan website, including all products, purchases, and features made available through the site. By visiting our website or placing an order, you agree to these Terms. If you do not agree with any part of them, please do not continue to use the website. 1. Business Information Trading Name: Sutorelan Legal Entity: Luceli UG (haftungsbeschränkt) Commercial Register Number: HRB 200140 Registered Court: Amtsgericht Hamburg Managing Directors: Celine Dittmayer, Jan Luca Dejako Business Address: Bartholomäusstraße 57 a 22083 Hamburg Germany Email: info@sutorelan.com 2. Agreement to These Terms By using this website, you confirm that: You are at least 18 years old, or you are shopping with the consent and supervision of a parent or legal guardian. You have the legal capacity to enter into a binding agreement. You will use our website for lawful purposes only. The information you provide to us during checkout or account creation is accurate and complete. 3. Acceptable Use When using our website, you agree that you will not: Break any applicable law or regulation. Attempt to gain unauthorized access to our systems or data. Interfere with the normal operation or security of the website. Upload malicious software, viruses, or harmful code of any kind. Use bots, scrapers, or other automated tools to access the site without our permission. Engage in any misleading, fraudulent, or deceptive activity. Infringe on the rights of Sutorelan or any third party. We reserve the right to suspend or terminate access for anyone who violates these Terms. 4. Product Information We work hard to make sure the gift items listed on our website are described and priced accurately. That said, please keep in mind that: Product photos are provided for illustration and may not reflect exact packaging. Colors may appear slightly different depending on your screen settings. Minor differences in packaging or materials can occur between shipments. Availability can change without advance notice, particularly for limited stock or seasonal items. We may correct pricing or listing errors at any time. Small variations in appearance are not considered defects. 5. Orders When you place an order with Sutorelan, you are making an offer to purchase, which we may accept or decline. We reserve the right to: Cancel an order due to a stock, pricing, or technical error. Decline orders that appear fraudulent or unauthorized. Limit the quantity of any product a single customer may purchase. If we cancel an order after payment has already been taken, we will issue a refund to the original payment method as soon as reasonably possible. 6. Prices and Payment Prices shown on our website may change at any time without prior notice. Orders must be paid for in full before they are processed and shipped. We may decline or cancel any transaction we suspect to be fraudulent. Applicable VAT and other charges, where required, will be shown at checkout. 7. Shipping and Delivery Delivery estimates and shipping costs are outlined in our Shipping and Delivery policy. Please note that delivery times can be affected by carrier delays, public holidays, payment verification, or circumstances outside of our control. We are not responsible for delays caused by third party shipping providers. 8. Returns and Refunds All returns, exchanges, and refunds are handled in accordance with our Refund and Returns policy and applicable German and EU consumer protection law. Please note that personalized or custom-made gift items may not be eligible for return except in cases of a manufacturing defect. Nothing in these Terms limits any statutory rights you have as a consumer. 9. Intellectual Property All content on our website, including product descriptions, photography, logos, graphics, and design elements, belongs to Sutorelan or its licensors and is protected under applicable intellectual property laws. This content may not be copied, reproduced, or reused for commercial purposes without our written permission. 10. Customer Content If you submit a review, photo, or comment about our products, you grant Sutorelan a non exclusive, worldwide license to use that content for marketing and business purposes. You confirm that anything you submit is accurate, lawful, and does not infringe on the rights of others. We reserve the right to remove submitted content at our discretion. 11. Third Party Services Our website may link to third party services such as payment processors or delivery partners. We are not responsible for the content, availability, or privacy practices of these third parties, and your use of them is at your own risk. 12. Privacy Any personal data you share with us is handled according to our Privacy Policy. By using our website, you agree to the collection and use of your information as described there. 13. Disclaimer of Warranties Our website and products are provided on an "as is" and "as available" basis. We do not guarantee that the website will always be free of errors or interruptions, or that every product will meet every customer's individual expectations. 14. Limitation of Liability To the extent permitted by law, Sutorelan is not liable for indirect or consequential damages arising from use of our website, product purchases, or shipping delays. Where liability cannot be excluded under German law, our liability is limited to the value of the relevant order. Nothing in these Terms limits liability where such a limitation is not permitted by law. 15. Force Majeure Sutorelan is not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, supply chain disruptions, labor disputes, or other similar circumstances. 16. Changes to These Terms We may update these Terms from time to time. Updates take effect once published on our website. Continuing to use the site after changes are made means you accept the revised Terms. 17. Governing Law These Terms are governed by the laws of the Federal Republic of Germany. Any disputes will be handled by the competent courts in Germany, without prejudice to any mandatory consumer protections available to you under the law of your country of residence within the European Union. 18. Contact If you have any questions about these Terms, please reach out to us: Sutorelan Bartholomäusstraße 57 a 22083 Hamburg Germany Email: info@sutorelan.com